Terms of service

Dotcomfort.store is operated by Dot Comfort™ ("We," "Us," or "Our"). Please read these Terms and Conditions ("Terms") carefully before accessing or using our website. By accessing or using our services, you agree to be bound by these Terms. If you do not agree with any part of the Terms, you may not use our services or place an order. These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and content contributors.

Email: support@dotcomfort.store

 

RETURN & REFUND POLICY 

Please note that returns are not accepted under any circumstances to avoid incurring additional shipping and customs fees.

Eligibility Criteria for Refunds, Replacements, or Cancellations

Refunds, replacements, or cancellations may be considered in the following situations:

  • Incorrect Size: If you receive an incorrect size, we may offer a replacement based on available stock (subject to stock availability; shipping fees apply)
  • Order Discrepancies: If there are errors in the contents of your order, please contact us within 7 days of receiving your order. 
  • Product Mismatch: If the product received significantly differs from its description or image as presented on our website.
  • Changes after Order Confirmation: Any issues arising post-order confirmation will be assessed on a case-by-case basis. 
  • Defects or Damages: If your product arrives defective or damaged, please notify us within 3 days. We may offer a partial or full refund based on the condition of the item.
  • Unclaimed Packages: If your parcel is returned to us as unclaimed, we will reach out to arrange reshipment at your expense. Please note that these orders are not eligible for refunds.

Refunds may be issued in the form of gift vouchers or credited back to your original payment method, depending on the circumstances of the case.

How to Initiate a Refund or Replacement

  1. Contact our customer service team with your order details and a detailed explanation of your request.
  2. Submit any order change requests within 24 hours of placing the order.
  3. Our team will review your request and provide further instructions on how to proceed.

Unclaimed Orders

Items returned to us due to failed delivery attempts or unclaimed collection will be held for up to 90 days. After this period, the item will be considered forfeited and will no longer be eligible for reshipment, refund, or store credit.

Contact Information

For any inquiries or assistance, please reach out to our customer support team. We aim to respond within 3 to 5 business days, depending on the urgency and details of your inquiry.

PRIVACY POLICY

1. Information Collection 

We collect your personal information when you purchase our products, and subscribe to newsletters or email updates. To enhance your browsing experience, we may collect your IP address for internal analytics. 

  • Personal information includes: Contact information, name, address, phone number, email.
  • Transaction Details: Purchase-related information (name, billing address, shipping address, payment confirmation, email address, phone number).
  • Technical data: Internet protocol (IP) address, browser type, location, operating systems and other device technology you use to access this website. 
  • Usage data: Items viewed, carted, or wish-listed.
  • Marketing and Communications Preferences: Marketing communications and subscription preferences 

2. Information Usage

The following outlines how we use your data and the legal bases:

  • Order Fulfilment: When you initiate a purchase, your consent to provide personal information is implied. This information is essential to process your payment, manage your order fulfilment, and provide you with relevant order updates.
  • Marketing and Advertising: We require your explicit consent to receive marketing, advertising, and promotional communications by email or text message. You may choose to opt out of this service by contacting us: contact@dotcomfort.store  
  • Security and Fraud Prevention: We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. 
  • Disclosure: Personal information may be disclosed if you breach our Terms of Service or if required by law. 
  • Customer Support. We can provide you with tailored customer support and a better shopping experience. 

3. Failure to Provide Information

Failure to provide personal information as required by law or under our contractual terms may prevent us from fulfilling our obligations to provide goods or services. In such instances, we reserve the right to cancel the product or service, and will notify you accordingly.

4. Security

We employ industry-standard security measures to safeguard your information. This includes encryption of credit card details using Secure Sockets Layer (SSL) and Advanced Encryption Standard (AES-256).

5. Cookies

We use various cookies to facilitate functionality and analytics, including session management, visit tracking, cart contents, and access management. Disabling cookies may adversely affect your user experience and limit site functionality, potentially making certain features unavailable.

6. Children’s data

We do not knowingly collect personal information from or sell products to children under the age of 13. Accessing this site implies you are of majority age in your state or province of residence, or have given consent for minor dependents under your care to use this site. 

If you believe we have any data from or about a person under the age of 18, please email us at support@dotcomfort.com to request its deletion. 

7. Indemnification

You agree to indemnify, defend, and hold harmless DOT Comfort, along with our affiliates, partners, employees, and contractors, from any claims, demands, or liabilities, including reasonable legal fees, arising from your breach of these Terms of Service, violation of any law, or infringement on the rights of others.

8. Our Products

All product descriptions and images are provided in good faith and for illustrative purposes only. While we strive for color accuracy, actual products may vary from what is displayed on your monitor. You acknowledge that there may be discrepancies between the actual product you receive and the images presented on the website.

Please note that all products listed on the website may not be in stock or available for purchase. Prices are subject to change without notice. We reserve the right to discontinue any product at any time and for any reason. 

9. Limitations of Liability

Our website, services, and products are provided "as is" and "as available," without any express or implied warranties, including those of reliability, availability, accuracy, or error-free operation. 

We do not guarantee uninterrupted, timely, or secure use. Your use of our website and services is at your sole risk. 

We are not liable for any direct, indirect, incidental, punitive, special, or consequential damages, including lost profits, data loss, or personal injury, arising from your use of our website or services, regardless of the legal theory. 

We are not liable for any modifications, price changes, suspensions, or discontinuations of products.

These limitations apply to the fullest extent permitted by law. Some jurisdictions may not allow certain limitations, so some may not apply to you.

10. Policy Changes

We conduct regular reviews of our privacy notice. Policy changes will take effect immediately upon publication. Significant changes will be notified on the website.  It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


For further inquiries our contact email is support@dotcomfort.store